{"id":1135,"date":"2026-10-14T14:29:41","date_gmt":"2026-10-14T13:29:41","guid":{"rendered":"https:\/\/staging.meyori.hk\/?page_id=1135"},"modified":"2026-10-14T14:29:41","modified_gmt":"2026-10-14T13:29:41","slug":"terms","status":"publish","type":"page","link":"https:\/\/meyori.hk\/en-hk\/terms\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<section class=\"meyori-text-intro\">\n<div class=\"section-shell meyori-text-intro-grid\">\n<div>\n<p class=\"meyori-eyebrow\">Meyori care<\/p>\n<h1>Terms and Conditions<\/h1>\n<\/div>\n<div class=\"meyori-text-intro-aside\">\n<p>What to expect when you shop with Meyori.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<article class=\"meyori-article\">\n<div class=\"wp-block-post-content\">\n<nav class=\"meyori-article-toc\" aria-labelledby=\"policy-contents\">\n<h2 id=\"policy-contents\">On this page<\/h2>\n<ol>\n<li><a href=\"#seller\">1. Shopping with Meyori<\/a><\/li>\n<li><a href=\"#orders\">2. Orders and payment<\/a><\/li>\n<li><a href=\"#delivery\">3. Delivery to Hong Kong<\/a><\/li>\n<li><a href=\"#returns\">4. Returns and exchanges<\/a><\/li>\n<li><a href=\"#product-issues\">5. Product issues and refunds<\/a><\/li>\n<li><a href=\"#website-use\">6. Using our website<\/a><\/li>\n<\/ol>\n<\/nav>\n<h2 id=\"seller\">1. Shopping with Meyori<\/h2>\n<p>These terms apply to orders placed with Meyori on this website for delivery to Hong Kong. Purchases made through another retailer follow that retailer\u2019s terms.<\/p>\n<p>For questions about your order or a product, use our <a href=\"https:\/\/meyori.hk\/en-hk\/contact\/\">contact form<\/a>. Keeping the details in one place helps us review your request and reply by email.<\/p>\n<h2 id=\"orders\">2. Orders and payment<\/h2>\n<p>All prices are in Hong Kong dollars. Your checkout shows the products, delivery charge and total before you pay. Please check the quantities, ingredients and delivery details before placing your order.<\/p>\n<p>Pay at checkout using one of the available payment methods. We accept your order once payment is successfully completed.<\/p>\n<p>We will email your order confirmation and begin preparing your items. We will send a second email when your order has been dispatched.<\/p>\n<p>If an item becomes unavailable or we discover a pricing or listing error, we will contact you to explain the issue and agree the next steps. We will not substitute a product or increase the agreed price without your consent. If we cannot supply an item, we will refund the amount paid for it.<\/p>\n<p>Need to change an order? Contact us as soon as possible. We can only make changes while the order is still at a stage that allows them.<\/p>\n<h2 id=\"delivery\">3. Delivery to Hong Kong<\/h2>\n<p>Your order travels from Europe to Hong Kong. Delivery is HK$100 for orders below HK$600 and free from HK$600, based on the order value after discounts.<\/p>\n<p>We process paid orders on the same working day where possible, or by the next working day. Working days are Monday to Friday; public holidays at the dispatch location may affect processing.<\/p>\n<p>Estimated delivery is 7-10 working days after dispatch. This is an estimate, rather than a guaranteed arrival date. Customs clearance, public holidays and carrier delays may affect delivery.<\/p>\n<p>No Hong Kong customs duty or VAT applies to the cosmetics we deliver to Hong Kong.<\/p>\n<p>A complete address and correct contact details help your parcel reach you smoothly. If an incorrect address or an uncollected parcel means redelivery is needed, we will explain any additional costs before arranging it. If your parcel has not arrived within the estimated period, <a href=\"https:\/\/meyori.hk\/en-hk\/contact\/\">send us your order details<\/a> so we can investigate.<\/p>\n<h2 id=\"returns\">4. Returns and exchanges<\/h2>\n<p>Product quality and hygiene guide our returns policy. Once a product has been delivered, we cannot verify its storage or handling. We therefore do not offer returns or exchanges for a change of mind, including unopened items.<\/p>\n<p>Our product pages include ingredients, sizes and usage guidance to help you choose with confidence. If you need more information before ordering, use our <a href=\"https:\/\/meyori.hk\/en-hk\/contact\/\">contact form<\/a>.<\/p>\n<p>If a product arrives damaged, is faulty or is not what you ordered, the process below applies. This returns policy does not affect rights that the law requires us to honour.<\/p>\n<h2 id=\"product-issues\">5. Product issues and refunds<\/h2>\n<p><strong>Tell us what happened.<\/strong> Use our <a href=\"https:\/\/meyori.hk\/en-hk\/contact\/\">contact form<\/a> with your order number and a short description of the issue. This includes products that do not match their description. Photos, if available, can help us assess the issue without unnecessary back-and-forth. Keep the item and packaging where possible, and stop using the product if you suspect a safety problem.<\/p>\n<p><strong>We review the details first.<\/strong> We may ask for information or an inspection reasonably needed to assess the issue. If a return is needed, contact us for the address and instructions before sending anything. For a valid claim, we cover return costs where required by law. The outcome may be a replacement, refund or another remedy, depending on the issue and applicable rights.<\/p>\n<p><strong>How refunds work.<\/strong> If a refund is due, we return the applicable amount to the original payment method without undue delay and within any legal deadline. Where the law allows, we may wait for the goods or proof of return. Your bank or payment provider may need additional time to credit the amount.<\/p>\n<p><strong>Care helps preserve quality.<\/strong> Follow the label\u2019s usage and storage instructions. Damage caused by misuse or incorrect storage, personal preference or an individual sensitivity does not by itself establish a product defect. Opening a product does not by itself rule out a claim about a fault.<\/p>\n<h2 id=\"website-use\">6. Using our website<\/h2>\n<p>Our product information and Journal help you explore the range and build your routine. They are general guidance, not medical advice, and do not guarantee a particular result for every skin type. Follow the product label and any safety instructions.<\/p>\n<p>Website content, images and branding belong to Meyori or their respective owners. Permission is required for reuse unless the law allows it. Please do not misuse the website or interfere with its security.<\/p>\n<p>These terms do not exclude liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence. Disputes may be brought before a court with jurisdiction under the applicable rules.<\/p>\n<p>The version of these terms shown when you place your order applies to that order. Our <a href=\"https:\/\/meyori.hk\/en-hk\/privacy\/\">Privacy &amp; Cookies<\/a> notice explains how we handle personal information.<\/p>\n<p>Effective date: 14 October 2026.<\/p>\n<\/div>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>Meyori care Terms and Conditions What to expect when you shop with Meyori. On this page 1. Shopping with Meyori 2. Orders and payment 3. Delivery to Hong Kong 4. Returns and exchanges 5. Product issues and refunds 6. Using our website 1. Shopping with Meyori These terms apply to orders placed with Meyori on [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1135","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions | Meyori<\/title>\n<meta name=\"description\" content=\"Read Meyori\u2019s terms for orders, payment, delivery to Hong Kong, returns and product issues.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/meyori.hk\/en-hk\/terms\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions | 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